Effective date: October 14, 2026
Scope
This policy applies to CFxD BASIC and PRO software licenses purchased for a monthly or annual term. CFxD licenses are digital products; there is no physical item to return.
Evaluate CFxD before purchasing
Download CFxD and use Demo mode to check the application, your system compatibility, and the simulation workflow before purchasing. Demo mode has feature and usage limits.
If you are not ready to commit to an annual license, choose a monthly license to evaluate the paid features over a shorter term. A monthly license is a paid purchase, not a free trial.
Monthly and annual purchases
Paid monthly and annual licenses are generally final and non-refundable, except for the cases listed below or where applicable law requires otherwise. The same refund policy applies to BASIC and PRO licenses.
We do not offer change-of-mind refunds or prorated refunds for an unused portion of a monthly or annual license, including where you stop using CFxD before the license expires. Please select the license tier and term carefully before paying.
Exceptions
We will provide a refund in the following cases, subject to verification:
- Duplicate payment: an accidental duplicate purchase or double charge for the same license.
- Unresolved non-delivery: you have not received a usable license file and we cannot resolve delivery within five business days after you report the issue to support.
- Unauthorized payment: a verified unauthorized or fraudulent charge.
- Mandatory legal rights: a refund, withdrawal right, or other remedy required by applicable consumer law.
Technical assistance
If you experience an installation, licensing, or software problem, contact us so we can help troubleshoot it. Please evaluate system compatibility in Demo mode before buying.
Unsupported hardware, drivers or operating systems, later changes to your system, and performance expectations are not normally grounds for a discretionary refund. This does not exclude remedies required by law for defective software or software that does not match its description.
How to request assistance or a refund
Email support@cfxd.com with your order number, the email address used for the purchase, and a description of the issue.
Please report an exception request within 14 days of purchase, unless applicable law allows a longer period. Do not send passwords, payment-card details, or private license keys.
Your legal rights
Nothing in this policy excludes or limits consumer rights that cannot lawfully be waived. Where applicable law conflicts with this policy, those legal rights take precedence. Purchasing, downloading, receiving, or activating a license does not by itself waive rights that require a separate consent or acknowledgment.